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Archives: Courses

Difficult Customer Conversations (within the Sales Process)

Welcome to Going Difficult Customer Conversations (within the Sales Process)

This is a Fit for Business™ Customer Connections™ course

This course has been developed specifically for retailers such as:

  • Store owners
  • Store managers
  • Regional and state managers
  • Team leaders
  • Retail staff

This course builds on learnings from the Selling Skills and Advanced Selling Skills modules to deepen the relationship with your customers, and look at how to create an excellent customer experience for all different types of customers and scenarios.

* It is recommended that both the Selling Skills and Advanced Selling Skills courses are completed prior to this module.

This content is only available to Silver or Gold subscribers

How to Review a Profit & Loss Statement

How to Review a Profit & Loss Statement

This is a Fit for Business™ Fiscal Physical™ course

This course has been developed specifically for all employees of a Retail Business including:

  • Store managers
  • Regional and state managers
  • Team leaders
  • Floor Staff

In this module we will help you to:

  • Key elements within the P&L statement
  • What information can be gained
  • How the P&L statement can assist you in making decisions

This content is only available to Silver or Gold subscribers

Strategic Planning

Welcome to Strategic Planning

This is a Fit for Business™ Strategy Sensor course

This course has been developed specifically for leaders of a Retail Business including:

  • Store managers
  • Regional and state managers
  • Team leaders

In this module we will cover:

  • The skills and knowledge to apply safe work practices in the retail environment
  • How to identify and report on hazards and risks
  • Where applicable provide the correct control measures

This content is only available to Silver or Gold subscribers

WH&S for Retail Employees

Welcome to WH&S for Retail Employees

This is a Fit for Business™ Effective People course

This course has been developed specifically for all employees of a Retail Business including:

  • Store managers
  • Regional and state managers
  • Team leaders
  • Floor Staff

In this module we will help you to:

  • Define stocktaking and the different types of stocktakes
  • Understand the benefits of Stocktaking
  • Understand the Stocktaking process
  • Analyse the results of the Stocktake

This content is only available to Silver or Gold subscribers

Stocktaking for a Retail Business

Welcome to Stocktaking for a Retail Business

This is a Fit for Business™ Category Cardio™ course

This course has been developed specifically for retailers such as:

  • Store owners
  • Store managers
  • Regional and state managers
  • Team leaders

In this module we will help you to:

  • Define stocktaking and the different types of stocktakes
  • Understand the benefits of Stocktaking
  • Understand the Stocktaking process
  • Analyse the results of the Stocktake

This content is only available to Silver or Gold subscribers

Understanding Benchmarks for Retail Business

Welcome to Understanding Benchmarks for Retail Business

This is a Fit for Business™ Performance Pulse™ course

This course has been developed specifically for retailers such as:

  • Store owners
  • Store managers
  • Regional and state managers
  • Team leaders

In this module we will:

  • Understand the importance of benchmarks and how to use them effectively in your business
  • Review key benchmarks and how to measure them against your metrics
  • Understand why the gaps are there and investigate how you can close the gaps.
  • Using benchmarks to create targets and goals within your business

This content is only available to Silver or Gold subscribers

Going Omnichannel

Welcome to Going Omnichannel

This is a Fit for Business™ Omnichannel course

This course has been developed specifically for retailers such as:

  • Store owners
  • Store managers
  • Regional and state managers
  • Team leaders
  • Retail staff interested in an Omnichannel solution for retail business

This module will cover:

    • Understand what omnichannel retailing is
    • Recognise the tools required to build your omnichannel experience
    • Understand how to create the omnichannel connections

This content is only available to Silver or Gold subscribers

Centre Management Retail Skills

Centre Management Retail Skills

A Fit for Business™ Learning Path

This learning pathway is relevant for all members of Centre Management. Through an engaging and guided step by step growth and development journey covering all the key areas of best practise retail leadership.  On successful completion of this module users will have a thorough knowledge and understanding of both the responsibilities of retail leadership and a Centre Management leader. 

Learning path details
Four o clock Free Icon 3hrs 50min
Certificate diploma Fit for Business™ Centre Management Retail Skills

This content is only available to Gold memberships

Food Service (Business Owner)

Food Service (Business Owner)

A Fit for Business™ Learning Path

This learning pathway is relevant for business owners in the Food Service industry. Through an engaging and guided step by step growth and development journey covering all the key areas of best practise retail business leadership.  On successful completion of this module users will have a thorough knowledge and understanding of their responsibilities of retail business ownership. They will gain a thorough education and insight into the key levers of running a successful food service business.

Learning path details
Four o clock Free Icon 3hrs 30min
Certificate diploma Fit for Business™ Food Service (Business Owner)

This content is only available to Gold memberships

Service Business (Business Owner)

Service Business (Business Owner)

A Fit for Business™ Learning Path

This learning pathway is relevant for retail business owners. Through an engaging and guided step by step growth and development journey covering all the key areas of best practise retail business leadership.  On successful completion of this module users will have a thorough knowledge and understanding of their responsibilities of retail business ownership. They will gain a thorough education and insight into the key levers of running a successful service business. 

Learning path details
Four o clock Free Icon 3hrs 30min
Certificate diploma Fit for Business™ Service Business (Business Owner)

This content is only available to Gold memberships

General Merchandise (Business Owner)

General Merchandise (Business Owner)

A Fit for Business™ Learning Path

This learning pathway is relevant for all retail business owners. Through an engaging and guided step by step growth and development journey covering all the key areas of best practise retail business leadership.  On successful completion of this module users will have a thorough knowledge and understanding of their responsibilities of retail business ownership. They will gain a thorough education and insight into the key levers of a successful retailer. 

Learning path details
Four o clock Free Icon 4hrs 20min
Certificate diploma Fit for Business™ General Merchandise (Business Owner)

This content is only available to Gold memberships

Service Business (Store Manager)

Service Business (Store Manager)

A Fit for Business™ Learning Path

This learning pathway is relevant for retail leaders. Through an engaging and guided step by step growth and development journey covering all the key areas of best practise retail leadership.  On successful completion of this module users will have a thorough knowledge and understanding of their responsibilities of Store Management. They will gain a thorough education and insight into the key levers of running a successful service business.

Learning path details
Four o clock Free Icon 3hrs 10min
Certificate diploma Fit for Business™ Service Business (Store Manager)

This content is only available to Gold memberships

Service Business (Team Member)

Service Business (Team Member)

A Fit for Business™ Learning Path

This learning pathway has been specifically designed to walk users through an engaging and guided step by step growth and development journey covering all the key areas and fundamentals of retail best practise sales and service standards.  On successful completion of this module users will have a thorough knowledge and understanding of all their responsibilities and aspects of effective and best practise service.

Learning path details
Four o clock Free Icon 1hr 20m
Certificate diploma Fit for Business™ Service Business (Team Member)

This content is only available to Gold memberships

Food Service (Store Manager)

Food Service (Store Manager)

A Fit for Business™ Learning Path

This learning pathway is relevant for all leaders within the Food Service industry. Through an engaging and guided step by step growth and development journey covering all the key areas of best practise leadership.  On successful completion of this module users will have a thorough knowledge and understanding of their responsibilities of Store Management. They will gain a thorough education and insight into the key levers of running a successful food service business.

Learning path details
Four o clock Free Icon 3hrs 10min
Certificate diploma Fit for Business™ Food Service (Store Manager)

This content is only available to Gold memberships

General Merchandise (Store Manager)

General Merchandise (Store Manager)

A Fit for Business™ Learning Path

This learning pathway is relevant for retail leaders. Through an engaging and guided step by step growth and development journey covering all the key areas of best practise retail leadership.  On successful completion of this module users will have a thorough knowledge and understanding of their responsibilities of Store Management. They will gain a thorough education and insight into the key levers of a successful retailer.

Learning path details
Four o clock Free Icon 4hrs 20min
Certificate diploma Fit for Business™ General Merchandise (Store Manager)

This content is only available to Gold memberships

Food Service (Team Member)

Brand Aid

A Fit for Business™ Learning Path

On completion of this course you will be awarded the RDG Retail Academy Fit for Business™ Food Service (Team Member) certificate.

Learning path details
Four o clock Free Icon 1hr 20m
Certificate diploma Fit for Business™ Food Service (Team Member)

This content is only available to Gold memberships

General Merchandise (Team Member)

General Merchandise (Team Member)

A Fit for Business™ Learning Path

On completion of this course you will be awarded the RDG Retail Academy Fit for Business™ General Merchandise (Team Member) certificate.

Learning path details
Four o clock Free Icon 2hr 15m
Certificate diploma Fit for Business™ General Merchandise (Team Member)

This content is only available to Gold memberships

COMING SOON

Visual Impact – Fundamentals of Store Design

Fundamentals of Store Design This is a Fit for Business™ Visual Impact course. This course provides a pratical understanding of the fundamentals of retail store design and setting up your store layout.

COMING SOON

Strategy Sensor – How to write a business plan

How to use benchmarks to form decisions A Fit for Business™ Performance Pulse Module During this module, you will learn how to compare your business with industry benchmarks and pinpoint areas that need improvements.